Subject: Fwd: TID : 19195486 - Broker UK - Event Name : The World of Hans Zimmer View Date : 21/03/2019 - Tickets voided
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Kasende Kibambe Daniels <[email-masked]>
Date: Mon, 11 Mar 2019 04:28:22 -0700 (MST)

Hi, 

With reference to the above TID, the buyer received a survey to provide the feedback as they originally purchased the tickets to see Hans Zimmer and this has been replaced to "The World of Hans Zimmer" however the buyer has opted for refund through the survey and received an email stating that they will be refunded. Actually the buyer wants to keep the tickets and doesn't want to be refunded. 

Could you please inform Special Ops that the buyer wants to keep the tickets and if they can disregard the refund. 

Kind Regards, 
Rosette 

From: "Kasende Kibambe Daniels" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 11 March, 2019 12:25:32 
Subject: TID : 19195486 - Broker UK - Event Name : The World of Hans Zimmer View Date : 21/03/2019 - Tickets voided 

Dear Rose, 

The buyer of this TID had voided her tickets with the survey she received. 

She claimed that she does not want to have the tickets voided and would like to keep the tickets and go to the event. Please can you ask to the tickets team to see if the buyer can keep her tickets ? 

Regards, 
Daniels