Subject: Re: 20692128 - Fan seller - Shawn Mendes - 23/03/2019 21:00 - cobo
From: Breda Cremins <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valentina Bonente <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Mon, 11 Mar 2019 10:25:20 +0000

Hi Brian

Fan seller has shipped email confirmation and copy of ID card to buyer for box office collection. They informed us on the 03/03 of this issue but agent did not receive the case until the 06/03, after the seller shipped this, hence why they couldnt inform seller this is not allowed

We will allow them to fulfill or move to sub?

Let us know what you think?

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Monday 11 March 2019 07:36:41
To: Breda Cremins
Cc: Valentina Bonente
Subject: Fwd: 20692128 - Fan seller - Shawn Mendes - 23/03/2019 21:00 - cobo

Hi Breda,

This case has been discussed with you, the seller has shipped the LOA (email confirmation and a copy of ID card) to buyer and the tickets need to be collected at the box office and the seller is FAN.

Could you please confirm if we can accept cobo here as the documents are already in transit.

Kind Regards,
Rosette
________________________________
From: "Valentina Bonente" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 6 March, 2019 20:16:12
Subject: 20692128 - Fan seller - Shawn Mendes - 23/03/2019 21:00 - cobo

Hi Rose,

This seller listed tickets that they have to be collected at the BO. Seller emailed us 2 days ago informing he is sending LOA, email confirmation and a copy of ID card. The documents are already in transit.

As suggested, I am flagging to you, asking if you can forward this case to the relevant department in order to check if we can accept this case (tixs to be collected at BO).

Thanks
Valentina