Subject: Red Flag
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Mon, 11 Mar 2019 02:53:53 -0700 (MST)

Hi Brian, 

I received the red flag report for the IT agent Valentina Bonente with reference WID: 15572497 however the TID 18439576 on the scorecard is not correct, as it's not matching to the quality report therefore I'm unable to review the case with the agent. 

Could you please review this report with the Monitor martina doran in order to provide the correct TID. 

Reference : WID: 15572497 

Kind Regards, 
Rosette