Subject: Re: Tid 20702384 , Broker US , Name : Santana Date : 22/05/2019 19:00 , damaged tickets
From: India Inbox <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Mon, 11 Mar 2019 09:42:49 +0000

Thank you Rosette. @Brian Sexton<mailto:[email-masked]>

Seller shipped on time, HVO of 1018.07 USD, attached is pictures of torn envelope, can you approve replacement or will we go back and investigate with seller first?

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Monday 11 March 2019 09:00:23
To: India Inbox
Cc: Fatoumata Altmueller
Subject: Fwd: Tid 20702384 , Broker US , Name : Santana Date : 22/05/2019 19:00 , damaged tickets

Hi Breda,

The buyer of this order has received damaged tickets and she provided the proof along with the envelope. We investigated the proof and it seems to be carrier fault.

As discussed, could you please advise if we can move the order to pending replacement.

Kind Regards,
Rosette
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From: "Fatoumata Altmueller" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 6 March, 2019 19:45:15
Subject: Tid 20702384 , Broker US , Name : Santana   Date : 22/05/2019 19:00 , damaged tickets

Hi Rose

Buyer emailed informing they received damaged tickets and have provided proof of the same
According to my investigations its couriers fault  because buyer informed that they have receive undamaged develop also the envelope is glued
meaning courir opened it and glued it back , please advise here

Best regards
fatoumata