Subject: Fwd: Tid 20702384 , Broker US , Name : Santana Date : 22/05/2019 19:00 , damaged tickets
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>
Date: Mon, 11 Mar 2019 02:00:23 -0700 (MST)

Hi Breda, 

The buyer of this order has received damaged tickets and she provided the proof along with the envelope. We investigated the proof and it seems to be carrier fault. 

As discussed, could you please advise if we can move the order to pending replacement. 

Kind Regards, 
Rosette 

From: "Fatoumata Altmueller" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 6 March, 2019 19:45:15 
Subject: Tid 20702384 , Broker US , Name : Santana Date : 22/05/2019 19:00 , damaged tickets 

Hi Rose 

Buyer emailed informing they received damaged tickets and have provided proof of the same 
According to my investigations its couriers fault because buyer informed that they have receive undamaged develop also the envelope is glued 
meaning courir opened it and glued it back , please advise here 

Best regards 
fatoumata