Subject: Re: Tid 20508609 , SELLER TYPE FAN SELLER, Name : FC Bayern München vs 1. FSV Mainz 05 Date : 17/03/2019 18:00 , e-tickets
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>
Date: Mon, 11 Mar 2019 08:58:25 +0000

Hi all

Please call the seller and tell him we do not split PDF, he can try do this online, it is too much of a risk to send one extra ticket to a buyer. Once he can provide the 3 as purchased, please inform me and I will send to the buyer.

Kind regards

Breda

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From: Rosette Modiri <[email-masked]>
Sent: Monday 11 March 2019 06:36:39
To: India Inbox
Cc: Fatoumata Altmueller
Subject: Fwd: Tid 20508609 , SELLER TYPE FAN SELLER, Name : FC Bayern München vs 1. FSV Mainz 05 Date : 17/03/2019 18:00 , e-tickets

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Hi,

The seller of this order previously sent copy of e-tickets to buyer as paper tickets and he has now provided the original PDF of the tickets. The agent cannot upload these tickets on CSL due to the transaction state.

Could you please sent the tickets to buyer via CM to [email-masked].

Please note that only seats from 13 to 15 as there are 4 tickets in one PDF.

Buyer'a name : Vanessa Klöckner

Kind Regards,
Rosette
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From: "Fatoumata Altmueller" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 6 March, 2019 18:55:17
Subject: Tid 20508609 , SELLER TYPE FAN SELLER, Name : FC Bayern München vs 1. FSV Mainz 05   Date : 17/03/2019 18:00 , e-tickets

Hi Rose

HI Rose Buyer emailed providing proof that he received copy of e tickets hence previous agent offered partial refund to buyer which buyer accepted -
case was escalated to payments team and payments team asked to review the case with TL as seller could have provided original pdf
I had requested original pdf from seller and they have provided the same but unfortunately i cant upload these tickets on case
due to ts and delivery plan can this please be forwarded to buyer there are 4 tickets in the pdf file only 3 of them is for buyer
seat number 13-15 .

Best regards
fatoumata