Subject: RE: 20697935 - Broker BR - Anitta - Ressaca do Bloco das Poderosas - 10/03/2019 - BR cancellation
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, India Inbox <[email-masked]>, Garazi Beaumont <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Sat, 9 Mar 2019 17:56:44 +0000

@Garazi Beaumont<mailto:[email-masked]> – can this be assigned please?

From: Rosette Modiri <[email-masked]>
Sent: Saturday 9 March 2019 19:54
To: India Inbox <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: Fwd: 20697935 - Broker BR - Anitta - Ressaca do Bloco das Poderosas - 10/03/2019 - BR cancellation

Hi,

The buyer of this order has requested for cancellation on 04.03.19 as per BR right and the case was escalated to payment to refund buyer and seller was informed as well however after that the seller shipped the tickets anyway, while he has been informed not to ship the tickets and actually payment team is saying that the buyer needs to return the tickets in order to be refunded as the tickets are now in transit and the agent is unable to track the package as the TN is not correct.

Could you please contact seller support to check with the Broker BR if they request the correct TN from the Broker BR as the buyer needs to be refunded here.

Kind Regards,
Rosette
________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 7 March, 2019 20:56:19
Subject: 20697935 - Broker BR - Anitta - Ressaca do Bloco das Poderosas - 10/03/2019 - BR cancellation

Hi Rose,

In reference to TID 20697935.  The buyer of this transaction called us chasing refund as requested on 04/03/2019 and the case was escalated to payments correctly(tickets not shipped).
After the case was escalated to payments the Broker emailed us informing that he shipped the tickets and payments team returned the case to CF saying that tickets were now in transit and that the buyer had to return them in order to be refunded.

The TN provided by the Broker is invalid therefore the package cannot be tracked.

Can you please flag this case to SS team to verify with the Broker?

Regards,
Edivaldo