Subject: 18698488 - Broker AR - Boca Juniors vs Tigre - 03/11/2018 - Payments issues
From: eduardo Filipe Fernanadez <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 9 Mar 2019 09:54:24 -0700 (MST)

Hi Rosette! 

In reference TID: 18698488, buyer called asking how the situation of the partial refund that he was supposed to receive is. 
While checking the case, i could see that the buyer was entitled for a partial refund because seller provided incorrect tickets section, however, buyer initiated Charge back and won with the reason code " Wrong section tickets " 
For all the effects, the buyer received full refund through charge back and it means that the other part of the payment is not with Viagogo.. 

By the way, there is a note from system advising to don't take any action apart from contacting agent EDSON BATISTA and [email-masked] , can you please help here? 

Kind regards, 
Eduardo.