Subject: RE: ID : 20706372 - PSG Primary - Paris Saint-Germain vs Manchester United - 06/03/2019 - Buyer did not receive tickets in time for the event
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, India Inbox <[email-masked]>, Primary <[email-masked]>
Cc: Jessica Renaud Aparecido <[email-masked]>
Date: Sat, 9 Mar 2019 16:40:07 +0000

HI there,

I see a refund has bee requested for this order.

Kind regards,
Bridgette

From: Rosette Modiri <[email-masked]>
Sent: Saturday 9 March 2019 09:40
To: India Inbox <[email-masked]>
Cc: Jessica Renaud Aparecido <[email-masked]>
Subject: Fwd: ID : 20706372 - PSG Primary - Paris Saint-Germain vs Manchester United - 06/03/2019 - Buyer did not receive tickets in time for the event

Hi,

The buyer of this order has reported that they've not received their tickets and they have been contacted by PSG who informed that the order did not go through and advised them they will be refunded by viagogo. The buyer has also provided the proof of the email received.

Could you please check with Primary if this buyer is entitled for a full refund or not.

Kind Regards,
Rosette
________________________________
From: "Jessica Renaud Aparecido" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 7 March, 2019 15:51:42
Subject: ID : 20706372  - PSG Primary - Paris Saint-Germain vs Manchester United - 06/03/2019 - Buyer did not receive tickets in time for the event

Dear Rosette,

This was one of the cases from yesterday where buyers were having problems to access their tickets.
This buyer did not receive his tickets and PSG contacted him informing that he should ask viagogo for refund.
Find attached the email PSG sent him prior to the event.

How should I proceed from now?
Thank you
Jéssica