Subject: Re: 19417009 - IT broker - Salmo - 09/03/2019 21:00 - The case has already been escalated to payment team because tickets were lost in transit
From: Rosette Modiri <[email-masked]>
To: Samuele Merloni <[email-masked]>
Date: Sat, 9 Mar 2019 07:59:36 -0700 (MST)

Hi Samuele, 

Please re-escalate the case to payment to cancel; the refund as the buyer has found the tickets and advise the buyer to use the tickets to the event. 

Rosette, 

From: "Samuele Merloni" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 9 March, 2019 18:25:59 
Subject: 19417009 - IT broker - Salmo - 09/03/2019 21:00 - The case has already been escalated to payment team because tickets were lost in transit 

Hi dear Rosette, 
With reference to the transaction TID:19417009 

The case has already been escalated to payment team because tickets have been lost in transit but today buyer found tix in his home. 

Buyer emailed us asking if tix are valid. 

Could you please look on it? 

Kinds regards, 
Samuele