Subject: Re: TID : 19700181 - Fan Seller - Event Name : Borussia Dortmund vs Bayer 04 Leverkusen - Date : 24/02/2019 - Shipping
From: Daniels Kasende Kibambe <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 8 Mar 2019 05:48:24 -0700 (MST)

Hi Rose, 

Any Update on this ? 

Regards, 
Daniels 

From: "kasende" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, March 6, 2019 5:58:01 PM 
Subject: Re: TID : 19700181 - Fan Seller - Event Name : Borussia Dortmund vs Bayer 04 Leverkusen - Date : 24/02/2019 - Shipping 

Hey Rose, 

Can you please update me on this ? 

Regards, 
Daniels 

From: "kasende" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, March 5, 2019 5:59:38 PM 
Subject: TID : 19700181 - Fan Seller - Event Name : Borussia Dortmund vs Bayer 04 Leverkusen - Date : 24/02/2019 - Shipping 

Dear Rose, 

This buyer is claiming a shipping fee refund since he had paid for it and did not received the tickets at home and had to collect the ticket somewhere else. 
He is requesting a compensation since he called viagogo for his tickets 

Can you ask if we can refund shipping fees to this buyer ? 

As I can see from the tracking number with UPS the tickets were delivered at his place in Netherland, an agent told to the buyer that the tickets was lost in transit and he had the tickets replaced 

Regards, 
Daniels