Subject: RE: 20484777, Broker US tickets network, 2019 Miami Open Tennis - Session 8 - Second Round, wrong tickets date
From: Arnaud Valentin <[email-masked]>
To: Tempest JeanBaptiste <[email-masked]>, India Inbox <[email-masked]>, CS.NewYork <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Thu, 7 Mar 2019 20:22:20 +0000

Hi Tempest,

I have found one mapping error where session 6 was paired up with session 8 by mistake because the date was wrong.

Thanks,
Arnaud

From: Tempest JeanBaptiste <[email-masked]>
Sent: Thursday, March 7, 2019 10:25 AM
To: India Inbox <[email-masked]>; CS.NewYork <[email-masked]>; On-call Data Management <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: 20484777, Broker US tickets network, 2019 Miami Open Tennis - Session 8 - Second Round, wrong tickets date

@On-call Data Management<mailto:[email-masked]> could you also check here for any mapping errors as this has been reoccurring. EID=  3066720

Thanks,
Tempest

Seller Support US, Viagogo Inc
E-Mail: [email-masked]<mailto:[email-masked]>
Phone: (415) -429-1056 ext:  4646
7 days a week 9am EST - 6pm EST

________________________________
From: India Inbox
Sent: Thursday, March 7, 2019 8:40 AM
To: CS.NewYork
Cc: Natalia Cabrera Castilla; Rosette Modiri
Subject: Re: 20484777, Broker US tickets network, 2019 Miami Open Tennis - Session 8 - Second Round, wrong tickets date

Hi all

Can this be checked as buyer is contacting in, the buyer of this order had purchased 2 tickets for "2019 Miami Open Tennis - Session 8 - Second Round" on 22/03/2019 however he received tickets for "2019 Miami Open Tennis - Session 6" on 21/03/2019.

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Thursday 7 March 2019 13:30:15
To: India Inbox
Cc: Natalia Cabrera Castilla
Subject: Fwd: 20484777, Broker US tickets network, 2019 Miami Open Tennis - Session 8 - Second Round, wrong tickets date

Hi,

As explained earlier, the buyer of this order had purchased 2 tickets for "2019 Miami Open Tennis - Session 8 - Second Round" on 22/03/2019 however he received tickets for "2019 Miami Open Tennis - Session 6" on 21/03/2019.

Could you please remind CSNY to check with Ticket Network if they can provide the correct tickets to buyer.

Kind Regards,
Rosette
________________________________
From: "India Inbox" <[email-masked]<mailto:[email-masked]>>
To: "CS.NewYork" <[email-masked]<mailto:[email-masked]>>
Cc: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>, "Natalia Cabrera Castilla" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 February, 2019 21:09:08
Subject: Fw: 20484777, Broker US tickets network,  2019 Miami Open Tennis - Session 8 - Second Round, wrong tickets date

Hi

Can the broker please be contacted to see if the correct tickets can be provided?

Thanks

Stephen

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Thursday 28 February 2019 14:03
To: India Inbox
Cc: Natalia Cabrera Castilla
Subject: Fwd: 20484777, Broker US tickets network, 2019 Miami Open Tennis - Session 8 - Second Round, wrong tickets date

Hi,

The buyer of this order had purchased 2 tickets for "2019 Miami Open Tennis - Session 8 - Second Round" on 22/03/2019 however he received tickets for "2019 Miami Open Tennis - Session 6" on 21/03/2019.

Could you please inform seller support to check with Ticket Network if they can fulfil the correct tickets to buyer.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 February, 2019 16:49:21
Subject: 20484777, Broker US tickets network,  2019 Miami Open Tennis - Session 8 - Second Round, wrong tickets date

Rosette,

Buyer emailed regarding wrong tickets because he bought for "2019 Miami Open Tennis - Session 8 - Second Round" at 22/03/2019, however he received tickets for session 6 at 21/03/2019.

As seller is Tickets network, please, inform to the relevant agent about the wrong tickets.

Thanks

--
Kind Regards
Natalia