Subject: 20697935 - Broker BR - Anitta - Ressaca do Bloco das Poderosas - 10/03/2019 - BR cancellation
From: Edivaldo Manuel Augusto Pereira <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 7 Mar 2019 08:26:19 -0700 (MST)

Hi Rose, 

In reference to TID 20697935. The buyer of this transaction called us chasing refund as requested on 04/03/2019 and the case was escalated to payments correctly(tickets not shipped). 
After the case was escalated to payments the Broker emailed us informing that he shipped the tickets and payments team returned the case to CF saying that tickets were now in transit and that the buyer had to return them in order to be refunded. 

The TN provided by the Broker is invalid therefore the package cannot be tracked. 

Can you please flag this case to SS team to verify with the Broker? 

Regards, 
Edivaldo