Subject: URGENT - 19884663 - Fan Seller - Porto vs Roma - Round of 16 - Champions League 2018-19 - 06/03/2019 20:00 - need to replace tixs
From: Valentina Bonente <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 6 Mar 2019 08:32:25 -0700 (MST)

Hi Rose, 

As we discussed before, I am flagging you this case. Buyer is chasing tickets. He did not receive the ticket and the event is in 5 hours. He is calling every 30 mins to check if we have updates. He is travelling to the venue right now. 

We escalated to shipping investigation already but they thought that buyer receive the tickets (wrong translation). I escalated again, but no reply. 

Please move this case to replacement. 

Thanks 
Valentina