Subject: Fwd: 20237927 - Fan Seller - Tomorrowland 2019 - Weekend 1 - Magical Friday Pass - 19/07/2019 12:00 - seller cannot provide proof
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Wed, 6 Mar 2019 08:23:38 -0700 (MST)

Hi, 

The seller of this order had purchased the tickets on TID 20132514 and resold on TID 20237927 and the seller received a survey requesting for proof of personalisation however the seller is unable to provide this as he originally purchased the tickets on TID 20132514 where the seller is Primary. 

Could you please inform Spec Ops department that the seller here will not be able to provide the proof of personalisation. 

Kind Regards, 
Rosette 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 20 February, 2019 15:59:39 
Subject: 20237927 - Fan Seller - Tomorrowland 2019 - Weekend 1 - Magical Friday Pass - 19/07/2019 12:00 - seller cannot provide proof 

Hi Rose, 

This seller had purchased the tickets on viagogo TID 20132514. The previous seller is Deal manager Deal manager Primary - Sale or Return - Global . 

We have asked the final seller to send the ticket to the final buyer, but he resold the ticket on viagogo and he did not receive the ticket yet. 

THere this note : 
[Spec Ops] 
Mass email was sent to get proof of personalization from the seller; 
Survey was sent explaining the details; 
Seller needs to reply to CustomerMail by 24/02 to provide the proof; 
Any questions - speak to your TL; 

Can you please contact the relevant department in order to take action. 

Thanks 
Valentina