Subject: Re: CASE: 15669424 - Email: [email-masked] - User Soft Blocked
From: Rosette Modiri <[email-masked]>
To: Jessica Renaud Aparecido <[email-masked]>
Date: Wed, 6 Mar 2019 07:42:45 -0700 (MST)

Hi Jessica, 

Can you please provide me with the TID here. 

Rosette, 

From: "Jessica Renaud Aparecido" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 6 March, 2019 16:41:14 
Subject: CASE: 15669424 - Email: [email-masked] - User Soft Blocked 

Dear Rosette, 

This user is trying to access her account and did the "account recovery" process, but she was "soft blocked" 
She has one outstanding transaction for an event at the end of march 

I think she should be unblocked 
Can you help me here, please? 

Thank you