Subject: Fwd: ID : 20116048 , Fan Seller, Milan vs Empoli FC, 22/02/2019, RAG dispute
From: Rosette Modiri <[email-masked]>
To: Mansi Chhabra <[email-masked]>
Cc: Poonam Chawla <[email-masked]>
Date: Wed, 6 Mar 2019 07:32:54 -0700 (MST)

Hi Mansi, 

I hope this case has been flagged to you by Garima. 

Could you please advise if you have received any update yet ? 

Regards, 
Rosette 

From: "Poonam Chawla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 6 March, 2019 15:53:34 
Subject: ID : 20116048 , Fan Seller, Milan vs Empoli FC, 22/02/2019, RAG dispute 

Hi Rosette, 

Seller emailed disputing RAG charges applied on him. 

Buyer reported RAG, but they did not provide proof and they claimed the reason they were RAG was that the tix were bought through viagogo. Seller claimed they have sold over 60 tickets on viagogo only for this event, and it seems strange how only these four buyers were RAG. 

Seller informed he is having the proof from AC Milan that the customers have logged in positively at 20:54 at the stadium entrance / revolving door and the cards were in order! 

As case was flagged to TL Mansi by previous agent, can you please check further updates from her? 

Kind Regards, 
Poonam