Subject: Re: 20652769 - Fan Seller - Inter Milan vs Eintracht Franfurt - Round of 16 - Europa League 2018-19 - 14/03/2019 20:00 - event restrictions
From: Valentina Bonente <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 6 Mar 2019 07:03:59 -0700 (MST)

Hi Rose, 

This is in reference to the case 20652769 which was forwarded to you on 04/03. I have not received any update in this case. Therefore can you please provide me an update in this case. 

Regards 
Valentina 

From: "Rosette Modiri" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "Valentina Bonente" <[email-masked]> 
Sent: Tuesday, March 5, 2019 12:09:38 PM 
Subject: Fwd: 20652769 - Fan Seller - Inter Milan vs Eintracht Franfurt - Round of 16 - Europa League 2018-19 - 14/03/2019 20:00 - event restrictions 

Hi, 

The seller has reported that there is an event restrictions based on the nationality which means people from Germany, Austria and Switzerland are not allowed to purchase the tickets for this event however the participants are from Switzerland, the seller has even provided us with proof. 

Could you please forward this to the relevant team in order to determine if the buyer will be entitled for refund here. 

Kind Regards, 
Rosette 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 4 March, 2019 19:21:47 
Subject: 20652769 - Fan Seller - Inter Milan vs Eintracht Franfurt - Round of 16 - Europa League 2018-19 - 14/03/2019 20:00 - event restrictions 

Hi Rose, 

this seller informed us that for this event there restrictions based on the nationality. For this event we know that the tickets are already unavailable for people born in Germany and Austria. Same for Switzerland. Seller provided proof. His buyer is from Switzerland. 

Can you please contact the relevant department in order to take action. 

Thanks 
Valentina