Subject: CASE: 15669424 - Email: [email-masked] - User Soft Blocked
From: Jessica Renaud Aparecido <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 6 Mar 2019 04:11:14 -0700 (MST)

Dear Rosette, 

This user is trying to access her account and did the "account recovery" process, but she was "soft blocked" 
She has one outstanding transaction for an event at the end of march 

I think she should be unblocked 
Can you help me here, please? 

Thank you