Subject: Re: CASE: 15653593 / 20645558 - Broker UK - BTS - 01/06/2019 - Account recovery
From: Rosette Modiri <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Wed, 6 Mar 2019 02:43:38 -0700 (MST)

Hi EDi, 

If the buyer doesn't remember the old PW, can you please advise the buyer to click on forgot password. 

Rosette, 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 5 March, 2019 22:26:37 
Subject: CASE: 15653593 / 20645558 - Broker UK - BTS - 01/06/2019 - Account recovery 

Hi Rose, 

In reference to case ID 15653593. The buyer received the link to verify the new email, but she does not remember the old password therefore she is unable to use the link to change the account. 

Could you please advise? 

Regards, 
Edivaldo