Subject: CASE: 15653593 / 20645558 - Broker UK - BTS - 01/06/2019 - Account recovery
From: Edivaldo Manuel Augusto Pereira <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 5 Mar 2019 09:56:37 -0700 (MST)

Hi Rose, 

In reference to case ID 15653593. The buyer received the link to verify the new email, but she does not remember the old password therefore she is unable to use the link to change the account. 

Could you please advise? 

Regards, 
Edivaldo