Subject: 19269784, Broker MX, Luis Miguel, 07/03/2019, tickets issue
From: Natalia Cabrera Castilla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 4 Mar 2019 09:40:06 -0700 (MST)

Hi Rosette, 

Byer called unhappy about the alternative tickets offered as he purchased Vip Plata A however we offered alternative tickets for Vip Field because tickets were shipped missing MSD and according to the TN will be delivered at 08/03/2019, next day after the event that's why transaction was moved to pending subs. 

Buyer asked what happen if he would refuse the alternative tickets and also he asked for partial refund for the same amount that voucher offered (150 USD) in order to keep the alternative tickets. 

Please, assist the case. 

Thanks 

-- 
Kind Regards 
Natalia