Subject: Re: 19832782 - Broker US - Houston Rockets At Los Angeles Lakers - 21/02/2019 19:30 - updates
From: India Inbox <[email-masked]>
To: CS.NewYork <[email-masked]>
Cc: Valentina Bonente <[email-masked]>, Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Date: Mon, 4 Mar 2019 15:38:18 +0000

Hi Team

A buyer here has reported several issues with their order. They tried ticketmaster IT and .COM but still could not retrieve their tickets,

They then went on to purchase new tickets at the venue.

Can this be looked into?

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Monday 4 March 2019 15:35:54
To: India Inbox
Cc: Valentina Bonente
Subject: Fwd: 19832782 - Broker US - Houston Rockets At Los Angeles Lakers - 21/02/2019 19:30 - updates

Hi,

The buyer of this order has reported that they've never received these tickets, firstly he tried to download the tickets on ticketmaster.it with no success then he was advised to do it on ticketmaster.com and to try to download the tickets once they arrived in US to which the buyer did however there were no tickets on their ticketmaster account. The buyer had purchased the new tickets at the venue and he claimed that there were people on the same seats they purchased on viagogo , so actually the buyer is chasing refund of this order.

Could you please contact CS.NY to determine if this buyer will be entitled for a refund or not.

Kind Regards,
Rosett
________________________________
From: "Valentina Bonente" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 1 March, 2019 15:21:34
Subject: 19832782 - Broker US -  Houston Rockets At Los Angeles Lakers - 21/02/2019 19:30 - updates

Hi Rose,

This buyer called in order to receive news regarding his order.

DP: TicketMaster Mobile - Ticket Transfer

Buyer immediately informed he did not receive the tickets. He informed he tried to download ticket on ticketmaster.it, we told him to do it on ticketmaster.com. He created the account and he could not download the tickets. We suggested to try this in America. He did it too with phones and PCs, still he was informing he did no find the tickets. He had to buy other two tickets once he reached the venue and when they reached the venue the seats purchased on viagogo were occupied by someone else.

No agent asked the seller to send the tickets again.

Agent cristian.balan flagged this case in MF.

Can you please contact this agent in order to get some news. Buyer informed he will call till we solve this issue.

Thanks
Valentina