Subject: RE: 19789880, Broker BR, Rio Carnival 2019 - Special Group - Sunday, 03/03/2019, tickets issue
From: Leandro Grijio <[email-masked]>
To: Garazi Beaumont <[email-masked]>, India Inbox <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Date: Mon, 4 Mar 2019 15:04:52 +0000

Requested proof of delivery.

Regards,
Leandro Grijio
Seller Support (Latam)

From: Garazi Beaumont <[email-masked]>
Sent: 04 March 2019 13:26
To: India Inbox <[email-masked]>; Leandro Grijio <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>; Rosette Modiri <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Re: 19789880, Broker BR, Rio Carnival 2019 - Special Group - Sunday, 03/03/2019, tickets issue

@Leandro Grijio<mailto:[email-masked]> can you please help here?

Kind Regards,
Garazi
Senior Seller Support Agent
Team Lead Nikita Griffin

________________________________
From: India Inbox
Sent: 04 March 2019 13:22:05
To: Garazi Beaumont
Cc: Natalia Cabrera Castilla; Rosette Modiri; Brian Sexton
Subject: Re: 19789880, Broker BR, Rio Carnival 2019 - Special Group - Sunday, 03/03/2019, tickets issue

Hi Garazi

A buyer here has said they didn't receive their tickets in time for an event. There has been a message left from SS
'Seller informed Seller Support that delivery attempt was made and unsuccessful, and the was asked to try to deliver again to the buyer's addres'

Can we see if the seller provided proof of delivery as the event has now passed

Kind regard

Breda

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Monday 4 March 2019 13:01:46
To: India Inbox
Cc: Natalia Cabrera Castilla
Subject: Fwd: 19789880, Broker BR, Rio Carnival 2019 - Special Group - Sunday, 03/03/2019, tickets issue

Hi,

With reference to the above TID, the buyer has claimed that the tickets were not delivered however there's a system note stating that "Seller informed Seller Support that delivery attempt was made and unsuccessful, and the was asked to try to deliver again to the buyer's address.

Could you please contact seller support to check with the Broker BR if the second delivery attempt was made or not.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 4 March, 2019 14:48:13
Subject: 19789880, Broker BR, Rio Carnival 2019 - Special Group - Sunday,  03/03/2019, tickets issue

Hello Rosette,

Buyer emailed 8 hours ago informing that did not receive the tickets (event was 11 hours ago).
According to the history case,  Seller informed Seller Support that delivery attempt was made and unsuccessful , and agent noted to  "Asked seller to try to deliver again to the buyer's address"

Please, ask to the relevant department in order to assure if buyer is entitled for refund.

Thanks

--
Kind Regards
Natalia