Subject: Fwd: 19789880, Broker BR, Rio Carnival 2019 - Special Group - Sunday, 03/03/2019, tickets issue
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Mon, 4 Mar 2019 06:01:46 -0700 (MST)

Hi, 

With reference to the above TID, the buyer has claimed that the tickets were not delivered however there's a system note stating that "Seller informed Seller Support that delivery attempt was made and unsuccessful, and the was asked to try to deliver again to the buyer's address. 

Could you please contact seller support to check with the Broker BR if the second delivery attempt was made or not. 

Kind Regards, 
Rosette 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 4 March, 2019 14:48:13 
Subject: 19789880, Broker BR, Rio Carnival 2019 - Special Group - Sunday, 03/03/2019, tickets issue 

Hello Rosette, 

Buyer emailed 8 hours ago informing that did not receive the tickets (event was 11 hours ago). 
According to the history case, Seller informed Seller Support that delivery attempt was made and unsuccessful , and agent noted to "Asked seller to try to deliver again to the buyer's address" 

Please, ask to the relevant department in order to assure if buyer is entitled for refund. 

Thanks 

-- 
Kind Regards 
Natalia