Subject: Re: 20530301, Broker BR, Rio Carnival 2019 - Special Group - Monday, 04/03/2019, delivery issue
From: Rosette Modiri <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Mon, 4 Mar 2019 05:19:04 -0700 (MST)

Hi Nat, 

The event is in 10 hours, the tickets will be delivered. 

Rosette, 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 4 March, 2019 15:46:01 
Subject: 20530301, Broker BR, Rio Carnival 2019 - Special Group - Monday, 04/03/2019, delivery issue 

Rosette, 

Buyer emailed informing that never received the tickets. 

CSR comment mentioned that "Seller contacted informing that attempted to deliver but buyer was not there or not recognised at the address provided. Please do not sub or refund buyer before contacting seller support, so we can check if the seller has proof of this delivery attempt" 

Please, inform to the relevant department if buyer is entitled for refund. 

Thanks 

-- 
Kind Regards 
Natalia