Subject: 19789880, Broker BR, Rio Carnival 2019 - Special Group - Sunday, 03/03/2019, tickets issue
From: Natalia Cabrera Castilla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 4 Mar 2019 02:18:13 -0700 (MST)

Hello Rosette, 

Buyer emailed 8 hours ago informing that did not receive the tickets (event was 11 hours ago). 
According to the history case, Seller informed Seller Support that delivery attempt was made and unsuccessful , and agent noted to "Asked seller to try to deliver again to the buyer's address" 

Please, ask to the relevant department in order to assure if buyer is entitled for refund. 

Thanks 

-- 
Kind Regards 
Natalia