Subject: Re: 20655426 - Broker ES - Real Madrid vs FC Barcelona - 02/03/2019 - Wrong Tickets
From: Garazi Beaumont <[email-masked]>
To: India Inbox <[email-masked]>, Silvia Floranes <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Sat, 2 Mar 2019 17:19:52 +0000

@Silvia Floranes<mailto:[email-masked]> can you please send me the links?

Please make sure you follow the following steps with the buyer:

Buyer needs to be logged in to their Viagogo account.
-Buyer needs to download the app. If buyer has an iphone, this app is automatically on their device, but if tickets do not appear, then ask the buyer to download an app.
-Make sure buyer is not trying to download the links from their PC
-If buyer downloads the app, please make sure that after they download Ticket 1, buyer opens the app again.

Kind Regards,
Garazi
Senior Seller Support Agent
Team Lead Nikita Griffin

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From: India Inbox
Sent: 02 March 2019 16:42:30
To: Garazi Beaumont
Cc: Rosette Modiri
Subject: FW: 20655426 - Broker ES - Real Madrid vs FC Barcelona - 02/03/2019 - Wrong Tickets

@Garazi Beaumont<mailto:[email-masked]> – can this be assigned?

From: Rosette Modiri <[email-masked]>
Sent: Saturday 2 March 2019 18:40
To: India Inbox <[email-masked]>
Cc: Vikram Anupam <[email-masked]>
Subject: Fwd: 20655426 - Broker ES - Real Madrid vs FC Barcelona - 02/03/2019 - Wrong Tickets

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Hi,

The buyer of this order claimed that he downloaded the mobile ticket as instructed however the ticket looks like a order confirmation and he has provided the proof of the same.

Could you please contact seller support to check with the Broker ES if they can re-transfer the mobile ticket to buyer as the event is in few hours.

Kind Regards,

Rosette

________________________________

From: "Vikram Diwan" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 March, 2019 21:42:50
Subject: 20655426 - Broker ES - Real Madrid vs FC Barcelona - 02/03/2019 - Wrong Tickets

Hi Anurag,

The buyer called in saying that he has the tickets but tickets looks like a confirmation.

Asked the buyer for proof and the buyer has received order confirmation.

Proof attached in the email.

Buyer is leaving for the venue soon and seller is Broker ES.

Event is in 4 hours.

Kind regards,
Vikram