Subject: 20597409 , Broker BR , Sao Paulo Carnival 2019 - Special Group , 02/03/2019 , Buyer received wrong tickets
From: Kannedy Namir De Carvalho Barai <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 2 Mar 2019 08:12:12 -0700 (MST)

Hi Rosette, 

In reference to TID: 20597409, buyer called stating that tickets has received wrong tickets, buyer purchased concession tickets and received concession-student and buyer confirmed that cannot use those tickets has they are not student but seniors. 
Buyer was unable to use the link to send proof of wrong tickets advised buyer to send us the proof via customer mail, proof has been send. Buyer has provided proof which was received by Brian. 

Can you please ask the relevant department to check into this case ASAP as the event is in 1 hours? 

Regards, 
Kannedy