Subject: FW: [REMINDER] - Real Madrid Vs Barcelona
From: Bridgette Kenny <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 2 Mar 2019 12:15:35 +0000

REMINDER

DATE

02/03/2019

TOPIC

URL E - Tickets Real Madrid vs Barcelona

DETAILS

Hi all,

Please follow the investigation process for Real Madrid vs Barcelona game URL - tickets if buyers calling chasing tickets.

  1.  Request screenshot of the error they get when they click on Ticket 1.
  2.  Buyer needs to be logged in to their Viagogo account.
  3.  Buyer needs to download the app. If buyer has an iPhone, this app is automatically on their device, but if tickets do not appear, then ask the buyer to download an app.
  4.  Make sure buyer is not trying to download the links from their PC
  5.  If buyer downloads the app, please make sure that after they download Ticket 1, buyer opens the app again.