Subject: 19832782 - Broker US - Houston Rockets At Los Angeles Lakers - 21/02/2019 19:30 - updates
From: Valentina Bonente <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 1 Mar 2019 02:51:34 -0700 (MST)

Hi Rose, 

This buyer called in order to receive news regarding his order. 

DP: TicketMaster Mobile - Ticket Transfer 

Buyer immediately informed he did not receive the tickets. He informed he tried to download ticket on ticketmaster.it, we told him to do it on ticketmaster.com. He created the account and he could not download the tickets. We suggested to try this in America. He did it too with phones and PCs, still he was informing he did no find the tickets. He had to buy other two tickets once he reached the venue and when they reached the venue the seats purchased on viagogo were occupied by someone else. 

No agent asked the seller to send the tickets again. 

Agent cristian.balan flagged this case in MF. 

Can you please contact this agent in order to get some news. Buyer informed he will call till we solve this issue. 

Thanks 
Valentina