Subject: RE: 20488357- Broker US - The Chainsmokers - 12/04/2019 22:30 - Br buyer requesting cancellation
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, India Inbox <[email-masked]>, CSpayments <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Joel Luinduladio Samuel <[email-masked]>
Date: Thu, 28 Feb 2019 14:56:38 +0000

@CSpayments<mailto:[email-masked]> - Approved for buyer refund

@CS.NewYork<mailto:[email-masked]> – Should the broker [email-masked]<mailto:[email-masked]> be paid here?

Kind regards,
Bridgette Kenny
Romania Outsourcing Team Leader
[http://www-bgr-com.vimg.net/wp-content/uploads/2010/06/skype-logo1.png]  bridgette.viagogo
[viagogo]

From: Rosette Modiri <[email-masked]>
Sent: Thursday 28 February 2019 10:35
To: India Inbox <[email-masked]>
Cc: Joel Luinduladio Samuel <[email-masked]>
Subject: Fwd: 20488357- Broker US - The Chainsmokers - 12/04/2019 22:30 - Br buyer requesting cancellation

Hi,

The buyer of this order requested for cancellation as per Brazilian right on the same day of purchase and according to our Brazilian cancellation process, as the tickets weren't uploaded yet, the agent escalated the case to payment to refund the buyer and informed the Broker US that the order is cancelled by fraud and advised him to relist however the Broker US still uploaded the tickets anyway.

Actually the payment team is asking for TL approval regarding the action to take for both buyer and seller as the seller uploaded the tickets.

Could you please forward a TL approval for the correct action to take for both buyer and seller.

Kind Regards,
Rosette
________________________________
From: "Joel Luinduladio Samuel" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 21 February, 2019 16:22:48
Subject: 20488357- Broker US - The Chainsmokers - 12/04/2019 22:30 - Br buyer requesting cancellation

Hi Rose,

This is in reference to the email we have received under TID 20488357. Br buyer requesting cancellation

The brazilian buyer has requested to cancel the order and meets the cancellation criteria. The event is in US and the seller is Broker US normally for this cases if tickets are not uploaded yet and the event is more than 7 days we inform the buyer that order will cancelled according to BR law and we inform Broker that listing  would be cancelled by fraud.

As the case history this buyer requested cancellation at 19/02/19 14:43, case was escalated by me at 19/02/19 14:52, tickets were not uploaded yet however this Broker uploaded tickets around  19/02/2019 21:52 after escalating the case, according to BR cancellation criteria seller should not be paid and needs to create new listing.

I stopped seller payment on 20/02/19 12:05 in order to avoid that buyer download tickets.

Can you please check with seller support and payment team in order to refund the buyer and ask broker to create a new listing.

Kind Regards,
Joel