Subject: Re: 20488357- Broker US - The Chainsmokers - 12/04/2019 22:30 - Br buyer requesting cancellation
From: Joel Luinduladio Samuel <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 27 Feb 2019 08:12:00 -0700 (MST)

Hi Rose! 

Can you plese update here 

Thanks, 
Joel 

From: "Joel Luinduladio Samuel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 21 February, 2019 16:22:48 
Subject: 20488357- Broker US - The Chainsmokers - 12/04/2019 22:30 - Br buyer requesting cancellation 

Hi Rose, 

This is in reference to the email we have received under TID 20488357. Br buyer requesting cancellation 

The brazilian buyer has requested to cancel the order and meets the cancellation criteria. The event is in US and the seller is Broker US normally for this cases if tickets are not uploaded yet and the event is more than 7 days we inform the buyer that order will cancelled according to BR law and we inform Broker that listing would be cancelled by fraud. 

As the case history this buyer requested cancellation at 19/02/19 14:43, case was escalated by me at 19/02/19 14:52, tickets were not uploaded yet however this Broker uploaded tickets around 19/02/2019 21:52 after escalating the case, according to BR cancellation criteria seller should not be paid and needs to create new listing. 

I stopped seller payment on 20/02/19 12:05 in order to avoid that buyer download tickets. 

Can you please check with seller support and payment team in order to refund the buyer and ask broker to create a new listing. 

Kind Regards, 
Joel