Subject: Re: 20595917, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue
From: Rachel Corcoran <[email-masked]>
To: Nikita Griffin <[email-masked]>, Anezka Koubkova <[email-masked]>, India Inbox <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>
Date: Wed, 27 Feb 2019 13:44:45 +0000

Thank you NIkita!

I have uploaded the links again, could the buyer please try and download them now?

There is an issue with the website entradas.com, but buyers who had the same issue where links were reset were then able to download tickets after the links were reset.

Kind regards,

Rachel Corcoran

Seller Support

Team Lead: Nikita Griffin

________________________________
From: Nikita Griffin
Sent: 27 February 2019 12:47:28
To: Rachel Corcoran; Anezka Koubkova; India Inbox
Cc: Rosette Modiri; Natalia Cabrera Castilla
Subject: RE: 20595917, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue

Here you go

From: Rachel Corcoran
Sent: Wednesday 27 February 2019 12:30
To: Anezka Koubkova <[email-masked]>; India Inbox <[email-masked]>; Nikita Griffin <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Natalia Cabrera Castilla <[email-masked]>
Subject: Re: 20595917, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue

Hi All,

There seems to be an issue with the server 'entradas.com' today, sellers have advised that buyers try again later.

Resetting the links also tends to work, @Nikita Griffin<mailto:[email-masked]> could you please send me the links uploaded for this sale and I will re-upload them?

Kind regards,

Rachel Corcoran

Seller Support

Team Lead: Nikita Griffin

________________________________

From: Anezka Koubkova
Sent: 27 February 2019 11:45:30
To: India Inbox; Rachel Corcoran
Cc: Rosette Modiri; Natalia Cabrera Castilla
Subject: Re: 20595917, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue

@Rachel Corcoran<mailto:[email-masked]> can you please check with S why is B unable to download his tix?

Thanks,

Anezka

________________________________

From: India Inbox
Sent: Wednesday, February 27, 2019 11:03:18 AM
To: Anezka Koubkova
Cc: Rosette Modiri; Natalia Cabrera Castilla
Subject: FW: 20595917, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue

Hi,

Could someone please check this with the Broker ES?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 27 February 2019 16:17
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Natalia Cabrera Castilla <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: 20595917, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue

Hi,

The buyer of this order is unable to download the mobile ticket, the agent assisted the buyer over the phone but they were still getting error and the buyer has provided the proof of the error.

Could you please contact seller support to check with the Broker ES if they can re-transfer the mobile ticket to buyer as the event is in few hours.

Kind Regards,

Rosette

________________________________

From: "Natalia Cabrera Castilla" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 27 February, 2019 14:54:43
Subject: 20595917, Broker ES,  Real Madrid vs FC Barcelona - Copa del Rey 2018-19,  27/02/2019, tickets issue

Rosette,

Buyer got an error trying to download the mobile tickets. Many buyers are getting the same issue.

Attached proof of error.

Event is in 11 hours.

Thanks

--

Kind Regards

Natalia