Subject: RE: 20217018, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue
From: Nikita Griffin <[email-masked]>
To: Irene Hernandez <[email-masked]>, Anezka Koubkova <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>
Date: Wed, 27 Feb 2019 12:38:51 +0000

Here you go

From: Irene Hernandez
Sent: Wednesday 27 February 2019 11:46
To: Anezka Koubkova <[email-masked]>; Brian Sexton <[email-masked]>; Nikita Griffin <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Natalia Cabrera Castilla <[email-masked]>
Subject: Re: 20217018, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue
Importance: High

@Nikita Griffin<mailto:[email-masked]>, event is today. Can you please send me links of tid 20217018?

Thanks,
Irene Hernández
Senior ES & LATAM Seller Support
________________________________
From: Anezka Koubkova
Sent: Wednesday, February 27, 2019 11:44:28 AM
To: Brian Sexton; Irene Hernandez
Cc: Rosette Modiri; Natalia Cabrera Castilla
Subject: Re: 20217018, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue

@Irene Hernandez<mailto:[email-masked]> can you please check with S why is B unable to download his mobile tix?

Thanks,

Anezka

________________________________
From: Brian Sexton
Sent: Wednesday, February 27, 2019 11:02:32 AM
To: Anezka Koubkova
Cc: Rosette Modiri; Natalia Cabrera Castilla
Subject: FW: 20217018, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue

Hi Anezka,

This buyer is unable to download their mobile tickets, could someone please check this with the Broker ES?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 27 February 2019 16:29
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Natalia Cabrera Castilla <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: 20217018, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue

Hi,

The buyer of this order is facing an issue to download the mobile tickets, the agent assisted the buyer over the phone but they were still getting the error. The agent had a similar case on TIDs 20595917 and 205737691 for the same event and this seems to be like a general issue.

Could you please contact seller support to check with the Broker ES if they can re-transfer the mobile tickets to buyer.

Kind Regards,

Rosette

________________________________

From: "Natalia Cabrera Castilla" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 27 February, 2019 15:01:18
Subject: 20217018, Broker ES,  Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue

Rosette,

Buyer called informing that there is an error downloading the tickets.

Buyer provided proof.

Thanks

Kind Regards

Nat