Subject: FW: 20595917, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue
From: India Inbox <[email-masked]>
To: Anezka Koubkova <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>
Date: Wed, 27 Feb 2019 11:03:18 +0000

Hi,

Could someone please check this with the Broker ES?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Wednesday 27 February 2019 16:17
To: India Inbox <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Subject: Fwd: 20595917, Broker ES, Real Madrid vs FC Barcelona - Copa del Rey 2018-19, 27/02/2019, tickets issue

Hi,

The buyer of this order is unable to download the mobile ticket, the agent assisted the buyer over the phone but they were still getting error and the buyer has provided the proof of the error.

Could you please contact seller support to check with the Broker ES if they can re-transfer the mobile ticket to buyer as the event is in few hours.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 27 February, 2019 14:54:43
Subject: 20595917, Broker ES,  Real Madrid vs FC Barcelona - Copa del Rey 2018-19,  27/02/2019, tickets issue

Rosette,

Buyer got an error trying to download the mobile tickets. Many buyers are getting the same issue.
Attached proof of error.
Event is in 11 hours.

Thanks
--
Kind Regards
Natalia