Subject: Re: 20493054- Fan Seller - Besiktas vs Fenerbahce- 25/02/2019- passolig transfer
From: Rosette Modiri <[email-masked]>
Cc: Garima Negi <[email-masked]>, Mansi Chhabra <[email-masked]>
Date: Wed, 27 Feb 2019 01:06:45 -0700 (MST)

From: "Mansi Chhabra" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Garima Negi" <[email-masked]> 
Sent: Wednesday, 27 February, 2019 09:22:09 
Subject: Fwd: 20493054- Fan Seller - Besiktas vs Fenerbahce- 25/02/2019- passolig transfer 

Hi Rose, 

I assigned the case to Fatou on 26/02/2019 but she didn't took ownership of the case, can you please ask her to call the buyer. 

Thank You 
Mansi 

From: "Garima Negi" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Wednesday, 27 February, 2019 08:42:41 
Subject: Re: 20493054- Fan Seller - Besiktas vs Fenerbahce- 25/02/2019- passolig transfer 

Hi Mansi, 

Any update on this case? 

Regards, 
Garima 

Von: "Mansi Chhabra" <[email-masked]> 
An: "Fatoumata Altmueller" <[email-masked]> 
CC: "Garima Negi" <[email-masked]> 
Gesendet: Dienstag, 26. Februar 2019 10:15:59 
Betreff: Fwd: 20493054- Fan Seller - Besiktas vs Fenerbahce- 25/02/2019- passolig transfer 

Hi Fatoumata, 

In this case, as buyer was not informed that he needs to apply for passolig and buyer is claiming RAG. 

Could you please call the buyer exactly what happened at the venue. 

Thank You 
Mansi 

From: "Garima Negi" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Tuesday, 26 February, 2019 08:36:54 
Subject: 20493054- Fan Seller - Besiktas vs Fenerbahce- 25/02/2019- passolig transfer 

Hi Mansi, 

This is in reference to the email we have received under TID 20493054. Buyer emailed he couldn't get into the venue. 

Case history- buyer asking for tickets- didn't received tickets- note from agent- fan seller didn't transferred tickets to many tid's- buyer has not been informed about passolig transfer, 

Can you please forward case to the De calling agent to confirm buyer whether he has received tickets and got rag- or didn't received tickets at all 

Thank you for your consideration. 

Regards, 

Garima