Subject: FW: URGENT : 20476875 - Broker IT - Lazio vs AC Milan - Coppa Italia 2018-19 - 26/02/2019 21:00 - need updates
From: Brian Sexton <[email-masked]>
To: Anezka Koubkova <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Valentina Bonente <[email-masked]>
Date: Tue, 26 Feb 2019 13:25:57 +0000

Hi Anezka,

Could someone please check if the Broker IT would be able to re-personalise one of the tickets, buyer was unable to re-personalise them. Personalisation might be closed as the event is very close.

check with the Broker IT if they can re-personalise the ticket for this buyer.

The ticket with:

Name: Davide Vitelli
DOB: 2000-10-29

Need to be updated to:

Name: Federico Gaspari
DOB: 2000-10-29

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Tuesday 26 February 2019 18:52
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Subject: Fwd: URGENT : 20476875 - Broker IT - Lazio vs AC Milan - Coppa Italia 2018-19 - 26/02/2019 21:00 - need updates

Hi,

The buyer of this order is requesting for re-personalisation of the ticket as 2 out 3 tickets they received have the same name on them. According to the seller's confirmation email, the buyer has provided the same name twice and now they are unable to re-personalise the tickets through the re-personalisation link.

Could you please contact seller support to check with the Broker IT if they can re-personalise the ticket for this buyer.

The ticket with:

Name: Davide Vitelli
DOB: 2000-10-29

Need to be changed with:

Name: Federico Gaspari
DOB: 2000-10-29

Kind Regards,
Rosette
________________________________
From: "Valentina Bonente" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 26 February, 2019 18:05:41
Subject: URGENT : 20476875 - Broker IT - Lazio vs AC Milan - Coppa Italia 2018-19 - 26/02/2019 21:00 - need updates

Hi Rose,

This buyer needs updated as the event is in few hours. Buyer called me asked me if the seller can change the names.

The ticket with:
Davide Vitelli
2000-10-29

To be changed with:
Federico Gaspari
2000-10-29

Agent cristian.balan already flagged to his TL.

Can you please contact the agent in order to get updates.

Regards,
Valentina