Subject: Fwd: URGENT : 20476875 - Broker IT - Lazio vs AC Milan - Coppa Italia 2018-19 - 26/02/2019 21:00 - need updates
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Tue, 26 Feb 2019 06:22:29 -0700 (MST)

Hi, 

The buyer of this order is requesting for re-personalisation of the ticket as 2 out 3 tickets they received have the same name on them. According to the seller's confirmation email, the buyer has provided the same name twice and now they are unable to re-personalise the tickets through the re-personalisation link. 

Could you please contact seller support to check with the Broker IT if they can re-personalise the ticket for this buyer. 

The ticket with: 

Name: Davide Vitelli 
DOB: 2000-10-29 

Need to be changed with: 

Name: Federico Gaspari 
DOB: 2000-10-29 

Kind Regards, 
Rosette 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 26 February, 2019 18:05:41 
Subject: URGENT : 20476875 - Broker IT - Lazio vs AC Milan - Coppa Italia 2018-19 - 26/02/2019 21:00 - need updates 

Hi Rose, 

This buyer needs updated as the event is in few hours. Buyer called me asked me if the seller can change the names. 

The ticket with: 
Davide Vitelli 
2000-10-29 

To be changed with: 
Federico Gaspari 
2000-10-29 

Agent cristian.balan already flagged to his TL. 

Can you please contact the agent in order to get updates. 

Regards, 
Valentina