Subject: Fwd: Tid 20261035 , SELLER TYPE FAN SELLER , Name : Tomorrowland 2019 - Weekend 2 - Full Madness Pass View Date : 26/07/2019 12:00 , personalisation
From: Rosette Modiri <[email-masked]>
To: Fatoumata Altmueller <[email-masked]>
Date: Tue, 26 Feb 2019 05:20:47 -0700 (MST)

PFB the update from the relevant team, take the action accordingly. 

Rosette, 

From: "India Inbox" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Fatoumata Altmueller" <[email-masked]> 
Sent: Tuesday, 26 February, 2019 17:24:07 
Subject: Re: Tid 20261035 , SELLER TYPE FAN SELLER , Name : Tomorrowland 2019 - Weekend 2 - Full Madness Pass View Date : 26/07/2019 12:00 , personalisation 

Hi all, as requested by primary, please try mark the redirection 

Breda 

From: Rosette Modiri <[email-masked]> 
Sent: Friday 22 February 2019 12:57:45 
To: India Inbox 
Cc: Fatoumata Altmueller 
Subject: Fwd: Tid 20261035 , SELLER TYPE FAN SELLER , Name : Tomorrowland 2019 - Weekend 2 - Full Madness Pass View Date : 26/07/2019 12:00 , personalisation 
Hi, 

With reference to the above TID, the seller is a buyer under TID 20258965 (which is a primary order) and resold the tickets on this transaction 20261035, where he received a survey to confirm if they will be able to personalise the ticket or not. This seller is unable to personalise the ticket as he's not the original seller. 

Can you please confirm with primary if they can personalise the ticket on the final buyer's name if you deem it is necessary. 

Kind Regards, 
Rosette 

From: "Fatoumata Altmueller" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 22 February, 2019 15:40:31 
Subject: Tid 20261035 , SELLER TYPE FAN SELLER , Name : Tomorrowland 2019 - Weekend 2 - Full Madness Pass View Date : 26/07/2019 12:00 , personalisation 

Hi Rose 

Seller here bought tickets under 20258965 and sold it under 20261035. We had sent an Mass email to get proof of personalization from the seller 
Seller needs to reply to Customer eMail by 24/02 to provide the proof but since seller here is not original seller he does not have such proof. 
His original selle is a Primary maybe he can personalize tickets on the time of final buyer. 
Could you please advise here ? 

Best regards 
fatoumata