Subject: RE: Tid 20261035 , SELLER TYPE FAN SELLER , Name : Tomorrowland 2019 - Weekend 2 - Full Madness Pass View Date : 26/07/2019 12:00 , personalisation
From: Alexandra Zauhar <[email-masked]>
To: India Inbox <[email-masked]>, Primary Team <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>, Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Date: Tue, 26 Feb 2019 11:50:02 +0000

Seller doesn't need to worry, if a redirection he doesn't need to personalize. Can you please try to mark the transaction as redirection though?

Thanks
Alex

From: India Inbox
Sent: 25 February 2019 14:10
To: Primary Team <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>; Rosette Modiri <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Re: Tid 20261035 , SELLER TYPE FAN SELLER , Name : Tomorrowland 2019 - Weekend 2 - Full Madness Pass View Date : 26/07/2019 12:00 , personalisation

Hi Team

The seller is a buyer under TID 20258965 (which is a primary order) and resold the tickets on this transaction 20261035 and is now being asked to confirm if he can personalise these tickets. As there were purchased from primary, does the seller ( middle buyer) need to confirm over email they can pesonalise or will this be recognised as a redirection from Primary?

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Friday 22 February 2019 12:57:45
To: India Inbox
Cc: Fatoumata Altmueller
Subject: Fwd: Tid 20261035 , SELLER TYPE FAN SELLER , Name : Tomorrowland 2019 - Weekend 2 - Full Madness Pass View Date : 26/07/2019 12:00 , personalisation

Hi,

With reference to the above TID, the seller is a buyer under TID 20258965 (which is a primary order) and resold the tickets on this transaction 20261035, where he received a survey to confirm if they will be able to personalise the ticket or not. This seller is unable to personalise the ticket as he's not the original seller.

Can you please confirm with primary if they can personalise the ticket on the final buyer's name if you deem it is necessary.

Kind Regards,
Rosette
________________________________
From: "Fatoumata Altmueller" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 22 February, 2019 15:40:31
Subject: Tid 20261035 , SELLER TYPE FAN SELLER , Name : Tomorrowland 2019 - Weekend 2 - Full Madness Pass View  Date : 26/07/2019 12:00 , personalisation

Hi Rose

Seller here bought tickets under 20258965 and sold it under 20261035. We had sent an Mass email to get proof of personalization from the seller
Seller needs to reply to Customer eMail by 24/02 to provide the proof but since seller here is not original seller he does not have such proof.
His original selle is a Primary maybe he can personalize tickets on the time of final buyer.
Could you please advise here ?

Best regards
fatoumata