Subject: Fwd: 2935824 - Broker BR - Carlos Do Carmo - 50 Anos de Fado - 16/03/2019 - BR - Event cancelled
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Tue, 26 Feb 2019 02:56:51 -0700 (MST)

Hi, 

The buyer of this order has informed that this event has been cancelled and he is asking for refund. The agent investigated on this information and found out the event is cancelled however on our system, the event is marked as rescheduled. 

Could you please inform EDM department to investigate on this information and to update the correct information on our system. 

Kind Regards, 
Rosette 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 26 February, 2019 14:25:07 
Subject: 2935824 - Broker BR - Carlos Do Carmo - 50 Anos de Fado - 16/03/2019 - BR - Event cancelled 

Hi Rose, 

This is in reference to TID 18057225. The buyer called chasing refund as the event was cancelled 

Transaction/ Listing number: 18057225 
Event ID: 2935824 
Event Name: Carlos Do Carmo - 50 Anos de Fado 
Event Date: 16/03/2019 
Geography: Casa Tom Brasil (HSBC Brasil), São Paulo, BR 
Username: [email-masked] 
What needs to be done: Email buyer informing, request to return tickets and refund 
Link as proof: [ http://www.allianzparque.com.br/agenda/evento/361 | http://grupotombrasil.com.br/author/agency ] 
Link to viagogo page: [ https://www.viagogo.com/ww/Concert-Tickets/World-Music/Carlos-do-Carmo-Tickets/E-2935824 | https://www.viagogo.com/ww/Concert-Tickets/World-Music/Carlos-do-Carmo-Tickets/E-2935824 ] 

Could you please forward this to EDM team 

Regards, 
Edivaldo