Subject: Re: 17890467 - Broker UK - Billie Eilish - 27/02/2019 - Buyer chasing tickets
From: Rosette Modiri <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 25 Feb 2019 09:53:47 -0700 (MST)

Hi Edi, 

The order is in pending replacement now. The POP provided is valid and the seller shipped on time. 

Rosette, 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 23 February, 2019 17:28:37 
Subject: 17890467 - Broker UK - Billie Eilish - 27/02/2019 - Buyer chasing tickets 

Hi Rose, 

In reference to TID 17890467. The buyer has contacted us claiming to have received an empty envelope and provided proof. The Broker has been contacted previously and requested PoP. 

As the event is too close now the buyer contacted us one more time chasing a solution for the issue. 

Could you please advise here? 

Regards, 
Edivaldo