Subject: Re: 20364051 , Broker BR , Fábio Jr. , 22/02/2019 , Buyer emailed informing that he was RAG
From: Rosette Modiri <[email-masked]>
To: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Mon, 25 Feb 2019 08:43:40 -0700 (MST)

Hi Kennedy, 

The tickets are invalid, the buyer has to be refunded. Follow the rag process. 

Rosette, 

From: "Kannedy Namir De Carvalho Barai" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 23 February, 2019 20:14:33 
Subject: 20364051 , Broker BR , Fábio Jr. , 22/02/2019 , Buyer emailed informing that he was RAG 

Hi Rosette, 

In reference to TID: 20364051, buyer emailed informing that he was RAG and stated that she downloaded and presented tickets on mobile for scanning but was informed that tickets were not accepted and she was advised to purchase new tickets. These tickets were sold as e-tickets and not e-tickets URL. 

Could you please check if buyer should've printed these tickets or not so I can take an action? 

Regards, 
Kannedy