Subject: Re: 19742655 ; Broker HR ; Sois Belge et Tais-Toi ; 27/01/2019 19:30; event cancelled
From: India Inbox <[email-masked]>
To: On-call Data Management <[email-masked]>
Cc: Sidje <[email-masked]>, Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Date: Mon, 25 Feb 2019 12:01:44 +0000

Hi Team

A buyer has reported that this event has been cancelled last month. Do we have any confirmation on this?

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Monday 25 February 2019 11:58:17
To: India Inbox
Cc: Sidje
Subject: Fwd: 19742655 ; Broker HR ; Sois Belge et Tais-Toi ; 27/01/2019 19:30; event cancelled

Hi,

With reference to above TID, the buyer has reported this event has been cancelled and she is chasing refund. The agent investigated online and has confirmed the same information however there is no such update on our system.

Can you please inform EDM department to investigate on this information and to mark the event as cancelled on our system.

- Transaction/ Listing number : 19742655
- Event ID:  3165266
- Event Name:   Sois Belge et Tais-Toi
- Event Date:  27/01/2019 19:30
- Geography: Esch-Alzette
- Username: [email-masked]
- What needs to be done: the event has been cancelled, we need to update the system and refund buyer
- Link as proof: https://www.rockhal.lu/events-tickets/other/show/detail/sois-belge-et-tais-toi-21-1930/<https://protect-eu.mimecast.com/s/jyJJCD17XfBg9DyiWNnok?domain=livenation.co.uk>
- Link to viagogo page: https://www.viagogo.com/ww/secure/search?q=Sois+Belge+et+Tais-Toi+<https://protect-eu.mimecast.com/s/b2PgCGv71sJj726tp6r2q?domain=viagogo.com>

Kind Regards,
Rosette
________________________________
From: "Sidje" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 23 February, 2019 16:03:10
Subject: 19742655 ; Broker HR ; Sois Belge et Tais-Toi ; 27/01/2019 19:30; event cancelled

Hi Rosette

Buyer emailed stating event has been cancelled and chasing refund, buyer provided proof. After investigation I found out that event has been cancelled. There is no note regarding this on the system.

Can you please forward this to EDM?

Template:
- Transaction/ Listing number : 19742655
- Event ID:  3165266
- Event Name:   Sois Belge et Tais-Toi
- Event Date:  27/01/2019 19:30
- Geography: Esch-Alzette
- Username: [email-masked]
- What needs to be done: the event has been cancelled, we need to update the system and refund buyer

- Link as proof: https://www.rockhal.lu/events-tickets/other/show/detail/sois-belge-et-tais-toi-21-1930/<https://protect-eu.mimecast.com/s/jyJJCD17XfBg9DyiWNnok?domain=livenation.co.uk>
- Link to viagogo page: https://www.viagogo.com/ww/secure/search?q=Sois+Belge+et+Tais-Toi+<https://protect-eu.mimecast.com/s/b2PgCGv71sJj726tp6r2q?domain=viagogo.com>

Regards,
Sidje