Subject: Re: 3138559 - Broker UK - Judas Priest - 16/03/2019 - NZ - Buyer chasing refund as one of the artists is no longer performing
From: Edivaldo Manuel Augusto Pereira <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 24 Feb 2019 04:08:31 -0700 (MST)

Hi Rose, 

In reference to the previous email, could you please confirm this as the multiple buyer's are chasing refund claiming that they purchased tickets for ozzy osbourne and now they are receiving tickets for another event(Judas Priest). 

Regards, 
Edivaldo 

From: "India Inbox" <[email-masked]> 
To: "David O'Loughlin" <[email-masked]> 
Cc: "Edivaldo Manuel Augusto Pereira" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 23 February, 2019 21:01:15 
Subject: Re: 3138559 - Broker UK - Judas Priest - 16/03/2019 - NZ - Buyer chasing refund as one of the artists is no longer performing 

Thank you David, 

The event is still going ahead 

Breda 

From: David O'Loughlin 
Sent: Saturday 23 February 2019 14:08:46 
To: India Inbox; On-call Data Management 
Cc: Edivaldo Manuel Augusto Pereira; Rosette Modiri 
Subject: RE: 3138559 - Broker UK - Judas Priest - 16/03/2019 - NZ - Buyer chasing refund as one of the artists is no longer performing 

Hi Breda, 

You are absolutely right. Ozzie Osbourne was scheduled to perform at this event, but has cancelled his participation due to illness. 

Judas priest however are still performing this event - [ https://www.livenation.co.nz/show/1214830/judas-priest/auckland/2019-03-16/en | 
https://www.livenation.co.nz/show/1214830/judas-priest/auckland/2019-03-16/en ] 

Best, 

David. 

From: India Inbox 
Sent: Saturday 23 February 2019 13:53 
To: On-call Data Management <[email-masked]> 
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>; Rosette Modiri <[email-masked]> 
Subject: Re: 3138559 - Broker UK - Judas Priest - 16/03/2019 - NZ - Buyer chasing refund as one of the artists is no longer performing 

Hi Team 

The buyer has reported this event has been cancelled and is chasing a refund. Can you confirm this information? From my experience , it is one artist that ihas pulled out adn the name of the event has been changed.The agent has suplied proof. 

Kind regards, 

Breda 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday 23 February 2019 07:05:36 
To: India Inbox 
Cc: Edivaldo Manuel Augusto Pereira 
Subject: Fwd: 3138559 - Broker UK - Judas Priest - 16/03/2019 - NZ - Buyer chasing refund as one of the artists is no longer performing 

Hi, 

The buyer of this order has claimed that the event is cancelled and is chasing refund. The agent investigated on the official website online and as confirmed the same information. 

Can you please contact EDM department to investigate on this information and to mark the event as cancelled on our system. 

Transaction/ Listing number: 18210983 

Event ID: 3138559 

Event Name: Judas Priest 

Event Date: 16/03/2019 

Geography: Spark Arena, Auckland, NZ 

Username: [ mailto:[email-masked] | [email-masked] ] 

What needs to be done: Event name has been changed and buyer was not informed 

Link as proof: [ https://protect-eu.mimecast.com/s/JJIeCmOV1C5E48MfGzLx3?domain=allianzparque.com.br | https://www.sparkarena.co.nz/ozzy-osbourne/ ] 

Link to viagogo page: [ https://protect-eu.mimecast.com/s/88byCoV93sXxW5wTVWjMd?domain=viagogo.com | https://www.viagogo.com/ww/Concert-Tickets/Hard-Rock-Metal/Led-Zeppelin-Tickets/E-3321545 ] 

Kind Regards, 

Rosette 

From: "Edivaldo Manuel Augusto Pereira" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 20 February, 2019 15:54:55 
Subject: 3138559 - Broker UK - Judas Priest - 16/03/2019 - NZ - Buyer chasing refund as one of the artists is no longer performing 

Hi Rose, 

This is in reference to TID 18210983. The buyer called chasing refund as Ozzy Osbourne is no longer performing 

Transaction/ Listing number: 18210983 

Event ID: 3138559 

Event Name: Judas Priest 

Event Date: 16/03/2019 

Geography: Spark Arena, Auckland, NZ 

Username: [ mailto:[email-masked] | [email-masked] ] 

What needs to be done: Event name has been changed and buyer was not informed 

Link as proof: [ https://protect-eu.mimecast.com/s/JJIeCmOV1C5E48MfGzLx3?domain=allianzparque.com.br | https://www.sparkarena.co.nz/ozzy-osbourne/ ] 

Link to viagogo page: [ https://protect-eu.mimecast.com/s/88byCoV93sXxW5wTVWjMd?domain=viagogo.com | https://www.viagogo.com/ww/Concert-Tickets/Hard-Rock-Metal/Led-Zeppelin-Tickets/E-3321545 ] 

Could you please forward this to EDM team 

Regards, 

Edivaldo