Subject: Re: 3138559 - Broker UK - Judas Priest - 16/03/2019 - NZ - Buyer chasing refund as one of the artists is no longer performing
From: India Inbox <[email-masked]>
To: David O'Loughlin <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sat, 23 Feb 2019 15:31:15 +0000

Thank you David,

The event is still going ahead

Breda

________________________________
From: David O'Loughlin
Sent: Saturday 23 February 2019 14:08:46
To: India Inbox; On-call Data Management
Cc: Edivaldo Manuel Augusto Pereira; Rosette Modiri
Subject: RE: 3138559 - Broker UK - Judas Priest - 16/03/2019 - NZ - Buyer chasing refund as one of the artists is no longer performing

Hi Breda,

You are absolutely right. Ozzie Osbourne was scheduled to perform at this event, but has cancelled his participation due to illness.

Judas priest however are still performing this event - https://www.livenation.co.nz/show/1214830/judas-priest/auckland/2019-03-16/en

Best,

David.

From: India Inbox
Sent: Saturday 23 February 2019 13:53
To: On-call Data Management <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: 3138559 - Broker UK - Judas Priest - 16/03/2019 - NZ - Buyer chasing refund as one of the artists is no longer performing

Hi Team

The buyer has reported this event has been cancelled and is chasing a refund. Can you confirm this information? From my experience , it is one artist that ihas pulled out adn the name of the event has been changed.The agent has suplied proof.

Kind regards,

Breda

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Saturday 23 February 2019 07:05:36
To: India Inbox
Cc: Edivaldo Manuel Augusto Pereira
Subject: Fwd: 3138559 - Broker UK - Judas Priest - 16/03/2019 - NZ - Buyer chasing refund as one of the artists is no longer performing

Hi,

The buyer of this order has claimed that the event is cancelled and is chasing refund. The agent investigated on the official website online and as confirmed the same information.

Can you please contact EDM department to investigate on this information and to mark the event as cancelled on our system.

Transaction/ Listing number:18210983

Event ID: 3138559

Event Name: Judas Priest

Event Date: 16/03/2019

Geography: Spark Arena, Auckland, NZ

Username: [email-masked]<mailto:[email-masked]>

What needs to be done: Event name has been changed and buyer was not informed

Link as proof: https://www.sparkarena.co.nz/ozzy-osbourne/<https://protect-eu.mimecast.com/s/JJIeCmOV1C5E48MfGzLx3?domain=allianzparque.com.br>

Link to viagogo page: https://www.viagogo.com/ww/Concert-Tickets/Hard-Rock-Metal/Led-Zeppelin-Tickets/E-3321545<https://protect-eu.mimecast.com/s/88byCoV93sXxW5wTVWjMd?domain=viagogo.com>

Kind Regards,

Rosette

________________________________

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 20 February, 2019 15:54:55
Subject: 3138559 - Broker UK - Judas Priest - 16/03/2019 - NZ - Buyer chasing refund as one of the artists is no longer performing

Hi Rose,

This is in reference to TID 18210983. The buyer called chasing refund as Ozzy Osbourne is no longer performing

Transaction/ Listing number:18210983

Event ID: 3138559

Event Name: Judas Priest

Event Date: 16/03/2019

Geography: Spark Arena, Auckland, NZ

Username: [email-masked]<mailto:[email-masked]>

What needs to be done: Event name has been changed and buyer was not informed

Link as proof: https://www.sparkarena.co.nz/ozzy-osbourne/<https://protect-eu.mimecast.com/s/JJIeCmOV1C5E48MfGzLx3?domain=allianzparque.com.br>

Link to viagogo page: https://www.viagogo.com/ww/Concert-Tickets/Hard-Rock-Metal/Led-Zeppelin-Tickets/E-3321545<https://protect-eu.mimecast.com/s/88byCoV93sXxW5wTVWjMd?domain=viagogo.com>

Could you please forward this to EDM team

Regards,

Edivaldo