Subject: Queue Monitoring
From: Ashwinee Latchayya <[email-masked]>
To: Rosette Modiri <[email-masked]>, Worchuirin <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Viraat <[email-masked]>, Anurag Pradhan <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Sat, 23 Feb 2019 07:33:10 -0700 (MST)

Hi Brian, 

Please find below the hourly queue report. 

17.30 - 813 cases 

18.30 - 806 cases 

19.30 -1122 cases 

20.00 - 1107 cases 

@ Rose and Mike - Please continue to keep track of the Total Cases afterwards. 

Kind Regards, 
Ashwinee 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Viraat" <[email-masked]>, "ashwinee" <[email-masked]>, "Anurag Pradhan" <[email-masked]> 
Sent: Saturday, 23 February, 2019 16:31:23 
Subject: Fwd: Queue Monitoring 

Hi Brian, 

As discussed yesterday, please find the Hourly queue report below: 

Time - Total in Queue 

7:30 - 1521 cases 

8:30 - 1516 cases 

9:30 - 1511 cases 

10:30 - 1480 cases 

11:30 - 1459 cases 
12:30 - 1415 cases 

13:30 - 1313 cases 

14:30 - 1280 cases 

15:30 - 1089 cases 

16:30 - 933 cases 

@ashwinee: Please continue to keep track of the Total Cases afterwards. Thanks. 

Kind Regards 
Kritika Mirchandani 

From: "ashwinee" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]>, "Kritika Mirchandani" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "Virat" <[email-masked]> 
Sent: Saturday, 23 February, 2019 10:38:19 
Subject: Re: Queue Monitoring 

Hi Anurag, 

My shift starts at 11 am today and Kritika did the morning shift. 

She has kept a record of the Total Cases in Queue. 

Kind Regards, 
Ashwinee 

From: "Anurag Pradhan" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Viraat" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 23 February, 2019 06:01:26 
Subject: Re: Queue Monitoring 

Hi Brian, 

Here is the Hourly update on the queue during the night shift hours. 

Time - Total in Queue - Calls Waiting 

9:30 - 791 cases - 1 Calls Waiting 40 Free 

10:30 - 748 cases - 1 Calls Waiting 28 free 

11:30 - 800 cases - 1 Calls Waiting 10 free 
12:30 - 952 cases - 1 Calls Waiting 0 free 

01:30 - 1048 cases - 2 Calls Waiting 2 free 

02:30 - 1152 cases - 5 Calls waiting 1 free 

03:30 - 1281 cases - 0 calls waiting 4 free 

04:30 - 1337 cases - 1 Calls waiting 1 free 

05:30 - 1392 cases - 4 Calls waiting 1 free 

06:00 - 1419 cases - 3 Calls waiting 0 free 

@ashwinee: Please continue to keep a track of the Total Cases in Queue in an hourly basis starting 7:00 am. Thank you. 

Regards, 

Anurag. 

From: "Brian Sexton" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Friday, 22 February, 2019 19:57:34 
Subject: Queue Monitoring 

Hi Anurag, 

We need hourly updates on the queue during the night so we can get a 24 hour overview of how the queue behaves. 

You’re the only one working the late hours so you’re the only one that can see this during certain hours. 

Can you please take note of the queue every hour i.e. 9:30pm, 10:30pm, 11:30pm etc. 

Total overall number is what we need, this number; 

Please reply to this email at the end of your shift with your hourly queue updates. 

Actually give us some info about call flow and calls waiting etc. too 

Kind regards, 

Brian Sexton 

Team Leader India