Subject: FW: 2892570 - Operatore 1 Power Seller Broker IT - Blue Man Group - 23/03/2019 17:00 - wrong time tixs
From: Brian Sexton <[email-masked]>
To: On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Valentina Bonente <[email-masked]>
Date: Fri, 22 Feb 2019 14:07:24 +0000

Hi,

Could someone please confirm the event time here?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 22 February 2019 16:02
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Subject: Fwd: 2892570 - Operatore 1 Power Seller Broker IT - Blue Man Group - 23/03/2019 17:00 - wrong time tixs

Hi Brian,

The buyer of this order is claiming about wrong event time on the tickets, he had purchased the tickets for the event at 5 pm but on the tickets it's written at 9 pm. The agent has investigated online the event will be at 9 pm however our website says 5 pm.

Can you please contact EDM to investigate on this information and to update the correct event time on our system.

Transaction/ Listing number :  20473026 / 330104150
Event ID:   2892570
Event Name: Blue Man Group
Event Date: 23/03/2019
Geography: Teatro degli Arcimboldi, Milan, IT
Username:  [email-masked]<mailto:[email-masked]>
What needs to be done: Check time of event.
Link as proof: http://eventful.com/milan/events/blue-man-group-/E0-001-116071286-7@2019032321<https://protect-eu.mimecast.com/s/0AE3CD17XfBgYplsWe6mN?domain=eventful.com> - here it is written at 9pm
Link to viagogo page: https://www.viagogo.com/ww/Theater-Tickets/Comedy/Blue-Man-Group-Chicago-Tickets/E-2892570?qty=0<https://protect-eu.mimecast.com/s/_a-2CE87YFWR4y5twmUvl?domain=viagogo.com>

Kind Regards,
Rosette
________________________________
From: "Valentina Bonente" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 22 February, 2019 13:42:23
Subject: 2892570 - Operatore 1 Power Seller Broker IT - Blue Man Group - 23/03/2019 17:00 - wrong time tixs

Hi Rose,

This buyer emailed providing proof that he received ticket for the event he purchased but at 9pm. He purchased tickets for the event at 5pm. I have already checked on viagogo website. It is written 5pm.

Transaction/ Listing number :  20473026 / 330104150
Event ID:   2892570
Event Name: Blue Man Group
Event Date: 23/03/2019
Geography: Teatro degli Arcimboldi, Milan, IT
Username:  [email-masked]<mailto:[email-masked]>
What needs to be done: Check time of event.
Link as proof: http://eventful.com/milan/events/blue-man-group-/E0-001-116071286-7@2019032321<https://protect-eu.mimecast.com/s/0AE3CD17XfBgYplsWe6mN?domain=eventful.com> - here it is written at 9pm
Link to viagogo page: https://www.viagogo.com/ww/Theater-Tickets/Comedy/Blue-Man-Group-Chicago-Tickets/E-2892570?qty=0<https://protect-eu.mimecast.com/s/_a-2CE87YFWR4y5twmUvl?domain=viagogo.com>

Can you please check with the relevant department in order to take action.

Thanks
Valentina