Subject: RE: 20482287 ; Fan Seller ; Cirque du Soleil - Totem; 19/02/2019 19:30 ; break redirection
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Sidje <[email-masked]>
Date: Thu, 21 Feb 2019 16:31:22 +0000

Hi Rosette,

I broke the redirection chain.

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Thursday 21 February 2019 21:43
To: India Inbox <[email-masked]>
Cc: Sidje <[email-masked]>
Subject: Fwd: 20482287 ; Fan Seller ; Cirque du Soleil - Totem; 19/02/2019 19:30 ; break redirection

Hi Brian,

This is an active redirection from TID 19920797 to 20482287, the middle seller used the same tickets to attend the event and both buyers (first and final buyer) met at the venue box office with the same tickets, so due to that the event organiser had cancelled the tickets and they were rag.

As it's the middle seller's fault and the order is an active redirection, can you please get the redirection chain broken so that the agent can follow the correct RAG process.

Kind Regards,
Rosette
________________________________
From: "Sidje" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 21 February, 2019 20:01:49
Subject: 20482287 ; Fan Seller ; Cirque du Soleil - Totem; 19/02/2019 19:30 ; break redirection

Hi Rosette,

This is a redirection case where final buyer got rag due to the buyer turned seller. Seller purchased tix under 19920797 and resold them under 20482287. On the day of the event buyer turned seller used tix resold and got rag as well as final buyer since both the buyers met at the box office and event organisers decided not to allow entry to buyers. There is system note from ECC stating PLEASE NOTE IF BUYER 20482287 REPORTS RAG CHARGE SELLER 20482287 ONLY AS CAUSED RAG.
I cannot stop middle seller payment due the redirection chain as original seller will be affected.

Can you please break the redirection chain so that seller payment will be stopped?

Regards,
Sidje